Key Components The Application Mapping Engine is responsible for the coordination of discovery, recognition of hardware, operating system and software components, calculation of dependencies and business application instances.
Key Components (Contd..) The CMDB contains the actual configuration information modeled by Foundation.
Changes in the run time environment are automatically detected by the Application Modeling Engine and populated into the CMDB at user-definable intervals.
The Remedy Service Innovation license gives you the power to create brand new custom applications, build and deploy new processes and administer the Remedy platform.
Remedy Service Innovation is available standalone or as part of the Remedy Service Management Suite.
You can package code and data easily to move it through development, test, and production environments.
The System Administration Console enables you to manage your server, LDAP and email integrations, application and security preferences.
"In a digital world where speed is key, Hindsight Technologies Inc.'s customers demand not just control and knowledge over their business and IT landscape, but they also crave flexibility, intelligence, and innovation." Remedy 9 is built on a brand new Java codebase with RESTful APIs to help you integrate to everything and deliver a truly enterprise scale service management platform for the digital enterprise.
Remedy 9 can be delivered from the BMC cloud or your own data center.
Built to provide enterprise-scale digital service management, Remedy 9 empowers IT to deliver an engaging, digital workplace that makes the whole enterprise more productive.
The new BMC Remedy 9 is: Smart: The new Smart Reporting offers powerful insights to better, faster decisions through the simple creation of custom reports and dashboards.
Innovative, engaging ways for IT to work smarter are delivered through the enhanced Smart IT interface, which has been proven to deliver up to 75 percent productivity gains for service desk personnel.